The common assumption among product marketers is
that Wal-Mart doesn't want you branding in its stores.
That's not entirely true, according to Randy Curtis.
Yes, the world's largest retailer places pretty rigid restrictions on
vendor displays and signage. But within the confines of
its rules, Wal-Mart leaves ample room for branding if
marketers can learn to "paint on the retailer's existing
canvas." That's according to Curtis, who until a few
months ago developed consumer communications for
Wal-Mart as vice president of creative and media.
(He's now a principal at consulting shop BuenoCurtis
Relational Marketing.)
As a featured speaker at the latest In-Store
Marketing Summit, held last week at Hamburger
University on McDonald's Corp.'s Oak Brook, IL,
campus, Curtis informed and entertained while
providing a "virtual store check" of Wal-Mart. Using
displays and packaging examples found during recent
visits, he suggested a number of ways marketers can
enhance their brand presence by maximizing the real
estate of shippers, cut cases and PDQ trays.
At one point, he critiqued a brand marketer's
attempt to ingratiate itself by including the Wal-Mart
logo and tagline within side-panel copy. Curtis
wondered, "Don't the customers already know they're
at Wal-Mart?" He also noted that the marketer used
the wrong typeface and inverted the word order for the
Wal-Mart messaging, thereby illustrating his point
about "doing your homework" before developing
retailer-specific programs.
Curtis' tips were fueled not only by his own ideas,
but by the opinion of executives still driving the chain's
strategy. Here's some advice he attributed to the
always candid Bob Connelly, Wal-Mart's top marketing
executive: "Start by taking care of the side counter.
[Vendors] want all this extra space and promotional
consideration; meanwhile, there's no product in the
store."
The key to success when working with Wal-Mart or
any retailer is responding to its needs, Curtis
professes. ("Promote the right stuff at the right time,"
he suggests.) In large part, that means responding to
the needs of shoppers. (He had some thoughts on that
topic, too.)
Randy Curtis' full presentation is now available in
the Lecture Hall. Incidentally, Bob
Connolly will be delivering a keynote
address at The P-O-P Show/Chicago on Sept. 22.
As always, we encourage your feedback and
welcome your support.
Peter Breen
Managing Director, Content
In-store Marketing Institute
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